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Terms of Sale, Refund & Return Policy

 These Terms and Conditions apply to all purchases made by you, the customer, from us.

 
CUSTOMER SERVICE
 
 We are committed to total customer care, if however you feel that something is unsatisfactory and a return may be warranted then please feel free to contact a member of our customer service team in-store who will be happy to assist you and will make every effort to resolve the matter to your satisfaction. You can also email to any of our branches.

Capel Street branch TEL: 01-5328057 / 01-5328068. MAIL:  info@musashidublin.com
IFSC branch TEL: 01-5557373 / 01-5358087. MAIL: ifsc@musashidublin.com
Sandyford branch TEL: 01-5344336. MAIL: Sandyford@musashidublin.com
Hogan Place branch TEL: 01-4410106 / 01-4410108. MAIL: Hogan@musashidublin.com
 
DELIVERY & COLLECTION
 
We aim to despatch your food within 15 to 30 minutes of receiving your order. And deliver within 60 minutes to 75 minutes.
 
Please be aware that some food items take up to 20 minutes to prepare (i.e. Hot Dishes) and collection is advisable on hot foods that take more than 45mins for delivery.
 
Deliveries may take longer depending on traffic, rush hours, road closures,  police checkpoints, rain & snow. Also during peak hours (namely 5pm to 9pm) delivery times may increase
 
We will, however, endeavour to get your food to you as fast as possible.
 
Deliveries are made to the Ground Floor (Road Level) front door of Apartment buildings.
We do not deliver inside apartment blocks due to time delays, vehicles left unattended & safety of staff.
 
VAT
 
Prices in our menu and on our website include VAT at the appropriate rate. We make every effort to print prices correctly, however where errors occur management reserve the right to charge the correct prices when a bill is presented.
 
 
WAYS TO PAY
 
To place an order visit us in-store, order on line or call your nearest branch.  Opening times are different for different branches. Our staff can take your order. Your calls will be charged at normal carrier rates. We accept cash, credit cards and debit cards. You can pay in-store; cash on delivery and online on our website www.musashiathome.ie. The card holder must be present for the first option.
 
It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.

RIGHT TO CANCEL
 
Any Order cancellation must be made within ten (10) minutes of your receiving the Order Confirmation E-Mail and is subject to Musashi having not processed your Order.

REFUND POLICY
 
Musashi Noodle & Sushi Bar will endeavour to deal with your complaint within 24 hours. If you have a query, speak either to one of our trained operators or in store staff in the first instance. Escalated disputes that arise over the weekend will be dealt with on the following Monday however, please allow for Bank Holidays where the office is not open. Refunds will be issued depending on the payment method you paid the orders, where applicable, and will be provided within 4 working days. Should you need further advice or assistance please contact any of our branches.
 
STATUTORY RIGHTS
 
To obtain a refund you may be required to return the goods to us in the same condition as they arrived. For quality control purposes takeaway and delivery food items will be collected by Musashi Noodle & Sushi Bar representative so that we can examine the nature of the complaint and address it appropriately.
 
Failure to present the food item(s) back to a Musashi Noodle & Sushi Bar representative may hamper your ability to receive a refund.
 
ERRORS
 
Every effort has been made to ensure that the information supplied is correct at the time of going to press.
 
By purchasing products from us, you agree to these terms of sale. Musashi Noodle & Sushi Bar has the right to revise these terms and conditions including prices at any time.
 
We also have the right to decline service to any individual customer.