Last updated: 8 March 2025

We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use www.musashi.ie, place an order, make a reservation, contact us, purchase a gift card, apply for a job, join the Musashi loyalty programme, or interact with us in one of our restaurants.

Please read this Privacy Policy together with our Terms of Use, Online Ordering Terms, and Cookie Policy.
 

1. Who We Are

Musashi is the data controller for the personal data described in this Privacy Policy.

In this Privacy Policy, “Musashi”, “we”, “us” and “our” refer to Musashi Co. Limited and, where relevant, the Musashi branch handling your order, reservation, enquiry, loyalty account, or customer service request.

Website: www.musashi.ie

If you have any questions about this Privacy Policy or how we use your personal data, please contact us through the contact form available on our website.
 

2. When This Privacy Policy Applies

This Privacy Policy applies when you:

1. visit or use our website;

2. create or log into a Musashi account;

3. join or use the Musashi loyalty programme;

4. place an order for collection or delivery;

5. make a restaurant reservation;

6. purchase or redeem a gift card;

7. contact us through a form, email, telephone, social media, or in branch;

8. enter a competition or promotion;

9. sign up for marketing communications;

10. submit feedback, reviews, surveys, or complaints;

11. apply for a job with us;

12. interact with our online ordering, payment, analytics, advertising, or booking partners.
     

3. Personal Data We Collect

The personal data we collect depends on how you interact with us.

3.1 Account and Loyalty Programme Data

When you create an account or join the Musashi loyalty programme, we may collect:

1. name;

2. email address;

3. phone number;

4. delivery address;

5. account login details;

6. loyalty points balance;

7. loyalty activity and reward history;

8. order history;

9. birthday or profile information, where you choose to provide it;

10. marketing preferences.

3.2 Order and Delivery Data

When you place an order online, by phone, through one of our branches, or through an approved ordering platform, we may collect:

1. name;

2. email address;

3. phone number;

4. delivery address;

5. order details;

6. selected branch;

7. collection or delivery time;

8. payment status;

9. special requests or order notes;

10. customer service records connected with the order.

If you include allergy, dietary, health, religious, or similar information in an order note, message, or conversation with us, we will use that information only to handle your order or enquiry.

3.3 Reservation Data

When you make a reservation, we may collect:

1. name;

2. email address;

3. phone number;

4. reservation date and time;

5. number of guests;

6. selected branch;

7. booking notes;

8. dietary requests;

9. event details;

10. deposit or card holding information, where applicable.

3.4 Gift Card and Payment Data

When you buy or redeem a gift card or make an online payment, we may collect:

1. name;

2. email address;

3. billing details;

4. gift card purchase details;

5. gift card recipient details, where provided;

6. payment status and transaction reference.

Card payments are processed by third party payment providers. We do not store full card numbers on our own systems.

3.5 Contact, Feedback and Complaint Data

When you contact us, submit feedback, make a complaint, or respond to a survey, we may collect:

1. name;

2. contact details;

3. message content;

4. order or reservation details;

5. photos or documents you choose to provide;

6. records of our response.

3.6 Marketing and Promotion Data

When you sign up for marketing, enter a competition, use a promotion, or interact with our advertising, we may collect:

1. name;

2. email address;

3. phone number, where used for SMS marketing;

4. marketing preferences;

5. competition entry details;

6. promotion or voucher usage;

7. engagement with emails, ads, or social media posts.

3.7 Careers Data

When you apply for a job with us, we may collect:

1. name;

2. email address;

3. phone number;

4. address;

5. CV;

6. employment history;

7. education and qualifications;

8. references, where provided;

9. right to work information;

10. interview notes and recruitment communications.

3.8 Website, Device and Technical Data

When you use our website, we may collect technical information, including:

1. IP address;

2. device type;

3. browser type and version;

4. operating system;

5. pages visited;

6. date and time of visit;

7. referring website;

8. approximate location, such as city or region;

9. cookie identifiers;

10. website usage information.

For more information about cookies and similar technologies, please read our Cookie Policy.
 

4. How We Collect Personal Data

We collect personal data in the following ways:

1. directly from you when you provide it to us;

2. automatically when you use our website;

3. from branches when you order, book, or contact us;

4. from payment, reservation, delivery, loyalty, analytics, advertising, and website service providers;

5. from third party ordering or delivery platforms where you use those services;

6. from social media platforms where you interact with us through those platforms;

7. from recruitment platforms or referees where you apply for a job.
    

5. Why We Use Your Personal Data and Our Legal Basis

We use personal data only where we have a lawful basis to do so.

5.1 To Provide Orders, Reservations and Services

We use your personal data to:

1. process online orders;

2. prepare collection and delivery orders;

3. manage reservations;

4. process gift cards;

5. provide customer support;

6. handle order issues, refunds, complaints, and food safety concerns.

Legal basis: performance of a contract, legitimate interests, and legal obligations where applicable.

5.2 To Manage Your Account and Loyalty Programme

We use your personal data to:

1. create and manage your account;

2. record order history;

3. calculate loyalty points;

4. allow you to redeem rewards;

5. manage account security;

6. send account and loyalty service messages.

Legal basis: performance of a contract and legitimate interests.

5.3 To Take Payments and Prevent Fraud

We use your personal data to:

1. process payments;

2. confirm payment status;

3. prevent fraud;

4. investigate disputed payments;

5. protect our systems and customers.

Legal basis: performance of a contract, legitimate interests, and legal obligations.

5.4 To Communicate With You

We use your personal data to:

1. confirm orders and bookings;

2. send delivery or collection updates;

3. respond to enquiries;

4. handle complaints;

5. request feedback about your experience;

6. send important service notices.

Legal basis: performance of a contract and legitimate interests.

5.5 To Send Marketing

Where permitted by law, we may use your contact details to send you information about Musashi offers, promotions, new menu items, events, gift cards, loyalty rewards, or similar products and services.

We may send marketing where you have opted in, or where we are allowed to contact existing customers about similar products and services and you have been given a clear opportunity to opt out.

You can unsubscribe from marketing at any time by using the unsubscribe link in our emails, changing your preferences where available, or contacting us at support@musashi.ie.

Legal basis: consent or legitimate interests, depending on the type of marketing and your relationship with us.

5.6 To Improve Our Website, Menu and Services

We use personal data and aggregated data to:

1. understand website usage;

2. improve our online ordering experience;

3. improve menus and customer experience;

4. analyse branch performance;

5. test new products and services;

6. measure promotion performance.

Legal basis: legitimate interests and consent where required for cookies or similar technologies.

5.7 To Manage Recruitment

We use careers data to:

1. assess job applications;

2. contact candidates;

3. arrange interviews;

4. check suitability for roles;

5. keep recruitment records;

6. comply with employment and legal obligations.

Legal basis: steps before entering into a contract, legitimate interests, consent where applicable, and legal obligations.

5.8 To Comply With Legal and Safety Obligations

We may use personal data to:

1. comply with tax, accounting, food safety, employment, consumer protection, and data protection obligations;

2. respond to lawful requests from regulators or public authorities;

3. keep business records;

4. protect our legal rights;

5. investigate misuse, fraud, or security incidents.

Legal basis: legal obligations and legitimate interests.
 

6. Special Category Data

We generally do not seek to collect special category personal data. However, you may choose to provide information about allergies, dietary needs, health conditions, religious dietary requirements, or similar matters when placing an order, making a booking, or contacting us.

Where you provide this information, we use it only to handle your order, reservation, enquiry, or customer service request. Please contact the relevant branch directly before ordering if you or someone you are ordering for has an allergy or serious dietary requirement.
 

7. Who We Share Personal Data With

We may share personal data with trusted service providers and partners where necessary for the purposes described in this Privacy Policy.

These may include:

1. website hosting providers;

2. online ordering providers;

3. payment processors;

4. reservation platforms;

5. delivery and logistics providers;

6. email and SMS service providers;

7. loyalty programme providers;

8. customer support and feedback tools;

9. analytics providers;

10. advertising platforms;

11. IT support and security providers;

12. accountants, insurers, legal advisers, and professional advisers;

13. regulators, public authorities, or law enforcement where required by law.

We require service providers to use personal data only for the purposes we instruct and to protect it appropriately.

We do not sell your personal data.

Where you use third party platforms such as delivery marketplaces, social media platforms, map services, booking tools, or payment services, those platforms may also process your personal data under their own privacy policies.
 

8. International Transfers

Some of our service providers may process personal data outside Ireland or outside the European Economic Area.

Where personal data is transferred outside the European Economic Area, we will take appropriate steps to protect it, such as using adequacy decisions, standard contractual clauses, or other safeguards recognised under data protection law.

9. How Long We Keep Personal Data

We keep personal data only for as long as needed for the purposes described in this Privacy Policy, including business, legal, accounting, tax, food safety, customer service, fraud prevention, and dispute handling purposes.

Typical retention periods include:

1. order records: up to 3 years after the order, unless a longer period is required for tax, legal, or dispute reasons;

2. account and loyalty data: for as long as your account remains active, then for a reasonable period after closure where needed for legal, fraud prevention, or customer service purposes;

3. reservation records: for a reasonable period after the booking date;

4. customer service and complaint records: for as long as needed to handle the issue and keep appropriate records;

5. marketing data: until you unsubscribe, withdraw consent, or become inactive according to our marketing rules;

6. job application data: normally up to 12 months after the recruitment process ends, unless a longer period is agreed or required by law;

7. technical and cookie data: according to our Cookie Policy and cookie settings.

We may keep anonymised or aggregated information for analysis and reporting where it can no longer identify you.
 

10. Direct Marketing

You may receive marketing from us if:

1. you have signed up to receive marketing;

2. you have entered a competition or promotion and agreed to receive marketing;

3. you have placed an order or made a booking and we are contacting you about similar Musashi products or services, where permitted by law.

You can opt out of marketing at any time. Each marketing email will include an unsubscribe option where required.

Opting out of marketing will not stop service messages, such as order confirmations, booking confirmations, delivery updates, account notices, safety notices, or responses to enquiries.
 

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, improve functionality, understand website performance, remember preferences, and support marketing where permitted.

Some cookies are necessary for the website to work. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage cookie choices through our cookie banner or browser settings. More information is available in our Cookie Policy.
 

12. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include access controls, password protection, secure servers, payment security measures, system monitoring, staff training, and supplier controls.

You are responsible for keeping your account login details secure. Please contact us promptly if you believe your account has been accessed without permission.
 

13. Your Data Protection Rights

Under data protection law, you may have the following rights:

1. the right to access your personal data;

2. the right to correct inaccurate or incomplete personal data;

3. the right to request deletion of your personal data;

4. the right to restrict how we use your personal data;

5. the right to object to certain processing, including direct marketing;

6. the right to data portability;

7. the right to withdraw consent where processing is based on consent;

8. the right to lodge a complaint with the Data Protection Commission.

These rights may be subject to legal limits and exemptions.

To exercise your rights, please contact us at support@musashi.ie. We may need to verify your identity before responding.
 

14. Complaints

If you have a concern about how we use your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Data Protection Commission.

Data Protection Commission
6 Pembroke Row
Dublin 2
D02 X963
Ireland

Website: www.dataprotection.ie
 

15. Links to Other Websites

Our website may contain links to third party websites, platforms, payment services, map services, social media pages, delivery platforms, or booking tools.

If you follow a link to a third party website or platform, that third party will process your personal data according to its own privacy policy. Please read their privacy policies before providing personal data to them.
 

16. Children

Our website, online ordering service, loyalty programme, and marketing communications are intended for adults.

If you believe that a child has provided personal data to us without appropriate permission, please contact us at support@musashi.ie.
 

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be posted on our website. Where changes are significant, we may provide additional notice where appropriate.

Continued use of our website, account, loyalty programme, ordering service, or other services after the updated Privacy Policy is posted means that you have read the updated version.
 

18. Contact Us

For questions about this Privacy Policy or how we use personal data, please contact:

Website: www.musashi.ie